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A
new cloak of Vintages secrecy! ©
I
just don’t get it. After years of complaining, the director of Vintages
took a step in the right direction and decided to stop hiding some of the
new wines coming into the system. These products were known as “soft”
releases – small quantities of usually good wines which were slipped
into selected Vintages stores without the public’s knowledge. This
shady practice ended last year with the Vintages launch of the “Selected
Distribution” program where these wines were actually identified every
month in the Vintages Catalogue. Even though they were rarely put out for
evaluation, the producer, agent and most important customer would know at
least what was available. If you happened to live in an area where the
wines were not available, you could order them the week after release. All
this ended recently - less than a year later. I discovered this when a
couple of unidentified wines appeared in our Vintages tasting but not in
the May release Catalogue. When I inquired about them, I was met with a
wall of silence – I was told that no one was permitted to tell me
anything about them! I
emailed my concern to the director of Vintages. I stated that “the LCBO has a quasi-monopoly on sales (especially imports) and your
"shareholders" (i.e. the Ontario public) have the right to know
what is going on at Vintages and what products are available for sale and
when!” I
was promised an answer by April 27 at the latest, but nothing turned up by
that date. When a Vintages staff member response finally appeared, it
stated that these ex-Selected Distribution items were now being called
‘In-Store Discovery’ and that
‘information and tasting notes will be available in our largest,
full-service stores but not marketed in our monthly release
publications.’ Unfortunately, none of my concerns were addressed. It
has been revealed that Vintages cancelled the “Selected Distribution”
because it was receiving complaints from some people who wanted to see
these wines in their own local stores and/or couldn’t order them until a
week after their release when they might be sold out. Apparently the LCBO
also wanted these wines to fill the bare shelves in the larger Vintages
stores. It must have taken a lot of LCBO head office late nights to figure
out that ‘if we don’t tell anybody that the wines are out there,
nobody will complain!’ Now
if this were a privately owed store system, it would be their business. If
we didn’t like the selection at one store we could go to another.
However, as the government-operated LCBO stores are the only game in town
for imports, this official policy of hide and seek seems ludicrous. It’s
bad enough that there isn’t a website (as in Quebec or BC) enabling
customers to find out what’s available, now even the official LCBO
Infoline can’t tell what’s coming into the LCBO stores! With almost a
billion in LCBO profits, one would think that the LCBO could give its
customers the access they require to find out what’s for sale. The
May 5th In-Store Discovery consisted of 11 wines and one spirit
available in 20 stores (to see a list of products
press here / for stores
see press here). How are they moving? Very slowly, in fact all
are still available for purchase! And that’s too bad for the suppliers
who are understandably upset by the fact that their wines have received
virtually no exposure.
Coming up this week: New Zealand’s annual tasting takes place on Monday, May 28th at Alice Fazooli’s - details are on my website or cal1 705-444-5255 to reserve. Also one of Canada’s best wineries, Henry of Pelham, presents a five course wine makers dinner at Bb33 Bistro ($90+ per person) on Thursday, May 31st. To reserve call (416) 585-4319.
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Copyright Food & Beverage Testing Institute of Canada
2004 |